Date Time From To Message

2011-09-16 00:19:38 mickey Kathy hi,this is mickey,can i help you?
2011-09-16 00:20:16 Kathy mickey Mickey, this is Kath again, someone just sent me an email and its still not working.
2011-09-16 00:20:44 Kathy mickey is their someone to talk to, that is live, this email stuff is not getting the job done.
2011-09-16 00:20:45 mickey Kathy hi kath
2011-09-16 00:20:50 Kathy mickey kathy
2011-09-16 00:20:57 mickey Kathy can u please show me this problem please
2011-09-16 00:21:12 Kathy mickey go to http://aftermidnightsocial.com/client
2011-09-16 00:22:03 Kathy mickey they didn't not send me any instructions on how to access it, after they installed it or whatever, but from the looks of it, its not working.
2011-09-16 00:22:43 mickey Kathy can i have your ticket id please
2011-09-16 00:23:06 Kathy mickey DGC-807188
2011-09-16 00:28:27 mickey Kathy please check again
2011-09-16 00:28:29 mickey Kathy it is ok now
2011-09-16 00:31:00 Kathy mickey not working
2011-09-16 00:31:09 Kathy mickey http://aftermidnightsocial.com/client
2011-09-16 00:31:26 Kathy mickey how are you accessing it ?
2011-09-16 00:32:05 Kathy mickey still in demo mode, and connection failed.
2011-09-16 00:32:29 mickey Kathy seems it is the problem of your server
2011-09-16 00:32:32 mickey Kathy plesae check your mail
2011-09-16 00:32:34 mickey Kathy alice will tell you
2011-09-16 00:32:55 Kathy mickey their is no problem with the server. I just re emailed here the login information.
2011-09-16 00:33:03 Kathy mickey and i just logged in with that same information.
2011-09-16 00:33:36 mickey Kathy how much ram do you have then
2011-09-16 00:33:49 Kathy mickey that is NOT the problem, 4 gig.
2011-09-16 00:34:03 Kathy mickey flashchat is not even working.
2011-09-16 00:34:11 Kathy mickey i just gave you the link.
2011-09-16 00:34:13 mickey Kathy are u using vps?
2011-09-16 00:34:15 Kathy mickey yes
2011-09-16 00:34:43 mickey Kathy seems after we started the java chat server;and then it will automatically stopped
2011-09-16 00:35:32 Kathy mickey how do you access the flashchat software ? I don't think it is installed correctly.
2011-09-16 00:35:58 Kathy mickey cause as i have said, when you go to http://aftermidnightsocial.com/client its show DEMO mode.
2011-09-16 00:36:09 mickey Kathy because your 123flashchat serve always automatically stopped
2011-09-16 00:36:14 mickey Kathy the techncial is checking for you
2011-09-16 00:36:56 Kathy mickey I am saying, do a fresh install. I installed that stuff and i didn't know what i was doing, that why i asked for an install.
2011-09-16 00:37:26 Kathy mickey am i access it right ?
2011-09-16 00:37:36 Kathy mickey http://aftermidnightsocial.com/client ?
2011-09-16 00:37:41 Kathy mickey is that how you access it ?
2011-09-16 00:38:01 mickey Kathy server is not started so that surely you can not open this url
2011-09-16 00:38:18 Kathy mickey yes you can.
2011-09-16 00:38:30 Kathy mickey it says demo mode.
2011-09-16 00:38:47 mickey Kathy technical is still checking for you
2011-09-16 00:38:52 mickey Kathy please wait for some time
2011-09-16 00:39:37 Kathy mickey let them know i installed this, and i didn't know what i was doing, i uploaded the client folder from the file i downloaded from your site. to my public_html on my site.
2011-09-16 00:40:02 Kathy mickey I am telling you, it needs a fresh install.
2011-09-16 00:40:51 mickey Kathy The problem is your ram is too small
2011-09-16 00:41:09 mickey Kathy you just have 500M also for the 123flashchat and after chat server starts, only 100 M is left
2011-09-16 00:41:18 mickey Kathy you can use free -m to see
2011-09-16 00:41:25 mickey Kathy use this command: free -m
2011-09-16 00:41:27 mickey Kathy you will know that
2011-09-16 00:42:08 Kathy mickey okay, so can you switch my stuff to an hosted account, cause this is just crazy.
2011-09-16 00:42:09 mickey Kathy as you said you have 4G ram? But how much ram can u leave for 123flashchat only?
2011-09-16 00:42:28 mickey Kathy so you mean you want to use our hosting service please?
2011-09-16 00:42:46 Kathy mickey i guess, or ima cancel my account.
2011-09-16 00:43:21 Kathy mickey i can't seem to get answers here, i know the ram is not the problem.
2011-09-16 00:43:41 Kathy mickey i am loading the chat straight from my website.
2011-09-16 00:43:52 Kathy mickey and if the server is not running, it should be working at all.
2011-09-16 00:43:57 Kathy mickey should not
2011-09-16 00:44:02 mickey Kathy i am so sorry... but it is truth if we see your ram and we us free -m just only 500M is left for 123flashchat
2011-09-16 00:44:30 Kathy mickey okay, well switch me to a hosted one, or i have to cacel my account.
2011-09-16 00:44:44 mickey Kathy 1 min please
2011-09-16 00:44:48 mickey Kathy let me have a check
2011-09-16 00:44:59 Kathy mickey what are my options with a hosted account.
2011-09-16 00:45:58 mickey Kathy hosted plan is mothly or yearly
2011-09-16 00:46:03 mickey Kathy can u tell me which one do you want to choose please
2011-09-16 00:46:32 Kathy mickey monthly, i already paid 200.00 dollars
2011-09-16 00:46:59 mickey Kathy can u tell me how long have you been using this chatroom please
2011-09-16 00:47:04 mickey Kathy and when did you buy please
2011-09-16 00:47:09 Kathy mickey 2 days ago.
2011-09-16 00:47:16 Kathy mickey and i am new to flash chat.
2011-09-16 00:47:26 mickey Kathy understand
2011-09-16 00:47:34 Kathy mickey i am not new to using flash chat
2011-09-16 00:47:44 Kathy mickey its known world wide.
2011-09-16 00:47:50 mickey Kathy $30/month $216/year
2011-09-16 00:47:59 mickey Kathy i can ask my staff to change it to hosted solution for you
2011-09-16 00:48:24 Kathy mickey can you get that done FAST, cause i am losing my patience. Thank you.
2011-09-16 00:48:49 Kathy mickey how long will this take, your company has already taken up two days of my time.
2011-09-16 00:49:09 mickey Kathy oh dear ... can u please wait for tomorrow becaues it needs our manager to open new host in our server
2011-09-16 00:49:20 mickey Kathy and because that is $216 and you will need to pay the extra
2011-09-16 00:49:34 Kathy mickey i am paying by the month, and i AM not waiting.
2011-09-16 00:49:52 Kathy mickey it states on your site, instant setup
2011-09-16 00:51:08 mickey Kathy no dear.. it needs our manager to do that for you
2011-09-16 00:51:29 Kathy mickey if you all can't do it, then i will take my business else where.
2011-09-16 00:51:39 Kathy mickey i need this thing up and running today.
2011-09-16 00:52:39 mickey Kathy because it is middle night here ... my manager is offwork that is why you will need to wait for tomorrow morning
2011-09-16 00:53:03 mickey Kathy but i will ask my manager to do that asap when she comes in the morning
2011-09-16 00:53:26 Kathy mickey no dice, i am not waiting, your company should have people who can get the job done.
2011-09-16 00:53:37 Kathy mickey i have gotten nothing but the run around.
2011-09-16 00:53:47 mickey Kathy just wait for 9 hours please
2011-09-16 00:53:51 Kathy mickey no
2011-09-16 00:54:10 Kathy mickey i will find another company whom i can do business with that will not give me the run around.
2011-09-16 00:54:31 Kathy mickey your company has tech support, they can do it.
2011-09-16 00:54:37 Kathy mickey if not, i cancel my account.
2011-09-16 00:55:00 mickey Kathy i will ask my manager to make it the highest priority
2011-09-16 00:55:05 mickey Kathy please believe in me
2011-09-16 00:55:27 mickey Kathy because i can not change for you at once in the middle at the night
2011-09-16 00:55:30 Kathy mickey NO!, i have a business to run, understand that. Either fix the problem or i pull the plug.
2011-09-16 00:55:36 mickey Kathy if your server is ok..we can do that for you asap now really
2011-09-16 00:55:46 Kathy mickey DO IT!
2011-09-16 00:55:51 Kathy mickey if not i cancel.
2011-09-16 00:56:34 Kathy mickey i mean, i want something down right now, not in 2 hours, now. I am tired of messing around.
2011-09-16 00:56:53 mickey Kathy 1 min please
2011-09-16 00:56:55 mickey Kathy i am trying
2011-09-16 00:59:56 Kathy mickey I am on your site right now, HOSTED CHAT SERVICE - INSTANT SETUP - FREE INSTALL
2011-09-16 01:00:33 mickey Kathy that is for free buyer but you are buyer already
2011-09-16 01:00:55 mickey Kathy so that i need my manager to open the host for you directory
2011-09-16 01:01:05 mickey Kathy you can free install to have a try
2011-09-16 01:01:23 Kathy mickey NO! find someone who can do it now, that is what tech support is for.
2011-09-16 01:02:35 mickey Kathy we have technical on line the moment but it is out of her ability too
2011-09-16 01:02:45 mickey Kathy i promise ... when manager comes i will ask her to do that for you asap
2011-09-16 01:02:57 Kathy mickey NO
2011-09-16 01:02:59 Kathy mickey NO
2011-09-16 01:03:00 Kathy mickey NO
2011-09-16 01:03:05 mickey Kathy hope you can understand since we are in different time zone and it is 1:03 am here
2011-09-16 01:03:23 Kathy mickey cancel my account
2011-09-16 01:03:31 Kathy mickey this is just crazy, wasting my time and money.
2011-09-16 01:03:54 mickey Kathy we do not want to bring this inconvenience to you
2011-09-16 01:04:00 Kathy mickey you already have
2011-09-16 01:04:12 Kathy mickey i run a business, this is not a game.
2011-09-16 01:04:29 mickey Kathy we appoligize for this. but since you are using vps and less ram for the software, we are really sorry
2011-09-16 01:04:36 mickey Kathy we will install the software in our ser ver for you asap today
2011-09-16 01:05:07 Kathy mickey NO NO NO, either get it setup now, or i cancel my account, plain and simple.
2011-09-16 01:05:36 Kathy mickey i am not wasting anymore of my time or money.
2011-09-16 01:05:59 Kathy mickey I don't care if you have to get the manager out of bed.
2011-09-16 01:07:22 Kathy mickey hello? so whats it going to be ?
2011-09-16 01:08:11 mickey Kathy it is sleeping thime.. the phone is powered off...
2011-09-16 01:08:16 mickey Kathy was calling
2011-09-16 01:08:53 Kathy mickey i am telling you figure something out...
2011-09-16 01:09:20 Kathy mickey your company has ten minutes to get it figured out. Or i cancel and file a claim with the BBB.
2011-09-16 01:14:16 mickey Kathy i really need your understanding... if you want to use our hosting. That will need our manager to dothat .I or the technical working tonight do not have the ability to do that
2011-09-16 01:16:09 Kathy mickey NO, I am fileing claim against your company with the better business Bureo. And i am filing a claim with paypal. Are you sure you want to go down this path ?
2011-09-16 01:16:31 mickey Kathy really hope you can understand my situation.
2011-09-16 01:16:33 Kathy mickey and filing with atorney geneals office.
2011-09-16 01:16:54 mickey Kathy we do not have to cause this problem to you.And we really want tot install the software for you perfectly
2011-09-16 01:17:02 mickey Kathy but your server is not with enough ram... we have no idea
2011-09-16 01:17:57 Kathy mickey your sales team so of explained that to me when i talked to them, that is not my fault and i have all the text from that chat as well., so now again its up to your company, fix it or i quit messing around.
2011-09-16 01:18:00 mickey Kathy since you want to change to our hosting service. that will need time dear friend
2011-09-16 01:18:32 mickey Kathy it is ok... if you want to complain , you can send mail to our ceo complain system
2011-09-16 01:19:07 Kathy mickey i don't need your ceo, that is a waste of time too. I am going to the atorney generals office.
2011-09-16 01:19:43 Kathy mickey your company mis lead me, and then took my money and will not fix the problem.
2011-09-16 01:20:26 mickey Kathy we just need some time to fix the problem friend
2011-09-16 01:20:34 Kathy mickey and it states HOSTED CHAT SERVICE - INSTANT SETUP
2011-09-16 01:20:48 mickey Kathy can you please follow that if you can do that ?
2011-09-16 01:21:29 Kathy mickey can you follow this, your company mis lead me, took my money, and is not fixing the problem, when your website clear states INSTANT setup.
2011-09-16 01:22:14 mickey Kathy we are always trying to fix the problem for you really... even the te chnical working tonight. But if it is out of our ability...we have to wait for our manager to do that too
2011-09-16 01:22:20 mickey Kathy can you send me the url
2011-09-16 01:22:35 mickey Kathy instant setup chatroom
2011-09-16 01:22:36 Kathy mickey url for what ?
2011-09-16 01:23:15 mickey Kathy sorry to make you confused..i mean the url of INSTANT setup that you mentioned
2011-09-16 01:23:44 Kathy mickey are you kidding me, you don't even know what your own website says ? its on your website. HOSTED CHAT SERVICE - instant setup
2011-09-16 01:24:03 Kathy mickey url:123flashchat.com
2011-09-16 01:25:24 Kathy mickey Are you going to take care of the problem or not ? and I mean now.
2011-09-16 01:25:34 Kathy mickey I have wasted another hour with your company.
2011-09-16 01:25:50 mickey Kathy but that means in our working time friend
2011-09-16 01:26:05 Kathy mickey NO NO NO!
2011-09-16 01:26:32 Kathy mickey last time, fix it our i pull the plug and take my business elsewhere.
2011-09-16 01:26:45 Kathy mickey no more run around.
2011-09-16 01:27:10 mickey Kathy we appologige that... we really need some time
2011-09-16 01:27:50 Kathy mickey NO, i am canceling my account, fileing claim, and moving on to someone whom can service what i need.
2011-09-16 01:28:07 Kathy mickey Thanks for wasting me time.
2011-09-16 01:28:11 Kathy mickey and money
2011-09-16 01:28:40 mickey Kathy dear friend. i hope you can understand... our 123flashchat really wants to provide the best service
2011-09-16 01:29:37 Kathy mickey blah blah blah, i don't care...your support team sucks. and your giving me the run around., I am not waiting for something that is supposed to be instant setup.
2011-09-16 01:29:45 Kathy mickey thanks, but i must do what i must do.
2011-09-16 01:30:49 mickey Kathy instant setup is ok in our working time friend... if you purchse the hosting service at the beginigng our system will send the hosted chatroom for you automatically
2011-09-16 01:31:05 mickey Kathy but now you want to swithch the license service to the hosted service... that is why you have to way
2011-09-16 01:31:14 mickey Kathy sorry..i mean that is why you have to wait
2011-09-16 01:31:27 Kathy mickey Just change my account and make it work.
2011-09-16 01:31:32 Kathy mickey last time....
2011-09-16 01:31:38 mickey Kathy dear how about this?
2011-09-16 01:31:41 Kathy mickey generate me a new account.
2011-09-16 01:31:46 Kathy mickey something.
2011-09-16 01:31:48 mickey Kathy i have another idea
2011-09-16 01:32:42 mickey Kathy you can cancel the license servcie and get refund of your $199 money you have paid. and then you can purchse the hosting service on our website, and then our system will install the chatroom for you after it has got your money
2011-09-16 01:32:52 mickey Kathy you will not waste time and waste money
2011-09-16 01:33:04 Kathy mickey you can all do that for me.
2011-09-16 01:33:09 mickey Kathy i can not friend....
2011-09-16 01:33:09 Kathy mickey i don't need to do all that.
2011-09-16 01:33:22 mickey Kathy i can not enter our payment system.. it is only entered by our manager
2011-09-16 01:34:14 Kathy mickey i am not doing all that stuff, if you can't find some one to do that much, when i cancel i am not comming back...this is just plain crazy.
2011-09-16 01:35:01 mickey Kathy that is how our instant setup works..if that is not ok for you... i will have another idea then
2011-09-16 01:35:50 Kathy mickey i used paypal, and i will have to file a dispute and that will take 7-10 days, i am not stupid. so i am not doing that unless i am caneling and not ever comming back.
2011-09-16 01:36:23 mickey Kathy please do not feel that and give us 1 last changce for 1 day
2011-09-16 01:36:24 mickey Kathy please
2011-09-16 01:36:45 Kathy mickey No, sorry, okay, i am done messing with your company.
2011-09-16 01:37:16 mickey Kathy just 1 last chance please
2011-09-16 01:37:18 mickey Kathy 1 day
2011-09-16 01:37:48 mickey Kathy i will also ask my manager to provide something to Make up
2011-09-16 01:38:03 Kathy mickey no, your website clearly says INSTANT setup. Find someone around their to fix the problem or i am off this dam chat thing and filing claims and get my money back.
2011-09-16 01:38:28 Kathy mickey I am sure their is a way to contact your manager.
2011-09-16 01:38:37 Kathy mickey esp is their is a major problem.
2011-09-16 01:38:54 mickey Kathy dear friend , please let me explain; if you purchse hosting service at the frist time, surely the system will install for you instantly
2011-09-16 01:39:09 mickey Kathy but now you want to change your license service to hosting service..that will not be so
2011-09-16 01:39:10 Kathy mickey no it doesn't work that way.
2011-09-16 01:39:25 mickey Kathy your situation is not the same ... your situation is special
2011-09-16 01:39:35 Kathy mickey i am done with this.
2011-09-16 01:39:49 Kathy mickey i will have my attorney contact your company.
2011-09-16 01:39:49 mickey Kathy it is changed servcie.. so that only our manager can do that
2011-09-16 01:40:04 Kathy mickey i am tired of the run around.
2011-09-16 01:40:15 Kathy mickey FIX THE PROBLEM, or i leave now.
2011-09-16 01:40:59 Kathy mickey whats it going to be ?
2011-09-16 01:41:16 mickey Kathy sorry really.... but your situation is really different from the normal client
2011-09-16 01:42:06 Kathy mickey okay i go now, thank your company for the worst service ever, taking peoples money, and wasting 2 1/2 days of my time.
2011-09-16 01:43:52 mickey Kathy dear friend, please give 1 chance. i will ask my manger to g ive you something
2011-09-16 01:44:00 mickey Kathy just to appoligize
2011-09-16 01:44:21 Kathy mickey NO! I am canceling my account.
2011-09-16 01:44:49 Kathy mickey your support staff can not do anything to fix the problem, i am finding a service who can take care of my needs, INSTANTLY
2011-09-16 01:45:28 mickey Kathy we want to service instantly.. but your situation is different.. you want to change not the original install dear friend
2011-09-16 01:45:53 Kathy mickey I am done with this.